ADA Access

FOR WHEELCHAIR USERS AND MOBILITY-IMPAIRED USERS
The Prime F. Osborn III Convention Center meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. Restrooms, drinking fountains, phones, ATMs and counters are accessible to guests with disabilities. Additional services are listed below.

ACCESSIBLE TICKETS / SEATING
Accessible seats are available in all price levels. One companion ticket may be purchased with each accessible ticket. Please indicate when buying tickets if you require accessible seating. You may purchase handicapped-accessible seating in person at the Box Office during normal business hours or by calling (904) 630-3900.

ACCESSIBLE DROP-OFF
Passengers may be dropped off at designated locations determined by each venue.

SERVICE ANIMALS
Trained guide dogs or service animals are permitted to assist guests inside the venue. If special accommodations are required for your service animal, please notify us at the time of ticket purchase. All other animals are prohibited.

ELEVATORS
Elevators are located throughout each venue for access to all levels.

TELEPHONES
Accessible telephones are available at each venue. TDD machines and volume-enhanced phones are available.

EMERGENCY EVACUATION
Staff members have been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities.

FIRST AID
A full-service first aid station on each venue's concourse will be supplemented by roving emergency medical technicians. Please contact an usher if you need medical assistance.